Hercules™ Instant Shelter we‘re so confident in the quality of our products, that we offer you a full guarantee. If for any reason you are not entirely happy with your purchase, you can exchange it for something else, or receive a full refund. This excludes any bespoke printed items.

YOUR RIGHT TO CANCEL:
1.1 If you have simply changed your mind about any item ordered and you wish to return it, you can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be ‘as new’ when returned to us. Therefore, they should remain in their original condition and in our packaging. Once you’ve informed us that you wish to return goods, you have 14 calendar days to return it to us. Once the item is received at Hercules™ Instant Shelter, we’ll issue a full refund for the product to your original payment method. The refund will included the full cost of the goods, and you are responsible for the cost of returning the goods to Hercules™ Instant Shelter and the cost for doing so. You are responsible for the goods until they reach us, so we highly recommend that you use Recorded Delivery (or any secure service, requiring a signature on delivery), when returning goods to us, so that you can track the item to ensure it reaches us and that we have acknowledged receipt of the goods.

1.2 Please note: Hercules™ Instant Shelter reserves the right to refuse return; therefore please ensure that before any is returned to us, you have notified our office to ensure we are happy to receive the goods.

1.3 You should return the goods in their original packaging to Hercules™ Instant Shelter to an accepted return address, please ensure that before any is returned to us, you have notified our office to ensure a correct and accepted return address is provided.

1.4 Please note that if your time for return as stated in (1.1) has expired, then your rights for refund/returns as outlined, may have also expired.

BESPOKE, PRINTED or PERSONALISED ITEMS:
1.5 Bespoke, printed and personalised items are not eligible for return once shipped unless faulty or damaged in transit. If at any point you wish to cancel a bespoke order (i.e. printing, or individual amendments), then the deposit taken, will be non-refundable. If 100% payment has been taken, then you will only be eligible for 50% refund. However, Hercules™ Instant Shelter reserves The right to refuse to refund, when bespoke work has been carried out on your instructions.

FAULTY OR DEFECTIVE ITEMS
1.6 Note that in the event of Hercules™ Instant Shelter sending you a faulty or defective item, we would need to be notified of said fault, within 20 working days of you receiving the goods.

1.7 In order to replace the faulty item, we may ask to see photographic evidence of the fault, or to have the item sent back to us before we can issue a replacement. This evidentiary requirement will enable us to make an informed decision about whether to repair or replace the item in question.

1.8 You can return the goods in their original packaging to Hercules™ Instant Shelter, when your return is accepted by us , and you have 14 calendar days to return, then we are responsible for the cost of returning the goods to Hercules™ Instant Shelter. Note that you are responsible for the goods until they reach us, so we highly recommend that you use Recorded Delivery (or any secure service, requiring a signature on delivery), when returning goods to us, so that you can track the item to ensure it reaches us and that we have acknowledged receipt of the goods.

1.9 Please Note: once used, we will not accept goods back without a valid reason (such as a manufacturing fault).

1.10 We reserve the right to repair or replace goods which have been proven faulty. We reserve the right to issue a credit note by way of refund.

1.11 Please note that if your time for return as stated in (1.7) has expired, then your rights for refund/returns as outlined, may have also expired.